Nobody can foresee it - the plans don't arrive, or the contract is mislaid, or your favourite designer goes incommunicado - suddenly your once-happy client is livid. Angry. He feels let down. She feels abandoned. You feel frustrated.
Things are said. People explode. Threats are made, and countered, the whole situation deteriorates from disastrous to apocalyptic ...
The traditional carrot-and-stick approach of motivation doesn't work - surprised? In the 1970s psychologist Edward Deci's research showed the powerful & significant difference between extrinsic motivation (from external sources) and intrinsic motivation (internal).
ore recently Daniel Pink in Drive, lists 3 elements of the internal motivation formula: Autonomy, Mastery, and Purpose. This is your mindset.