When things go wrong ...
Nobody can foresee it - the plans don't arrive, or the contract is mislaid, or your favourite designer goes incommunicado - suddenly your once-happy client is livid. Angry. He feels let down. She feels abandoned. You feel frustrated.
Things are said. People explode. Threats are made, and countered, the whole situation deteriorates from disastrous to apocalyptic ...
Stop. Wait. Breathe.
Kintsukuroi embraces the cracks and acknowledges the object, while honouring its flaws & imperfections.
Think about your client; think about the cracks in your relationship; how will you repair it to make it more precious, more valuable to both of you, than before?
How do you meet your business challenges in a way that reflects your integrity? Share in the comments how you've repaired client relations after they broke.